Privacy Policy

Last updated: September 2026

Who We Are

This Privacy Policy explains how TLN Fuel Oil Company Inc. ("TLN Fuel," "we," "us," or "our") collects, uses, and protects information when you visit tlnfuel.com (the "Site") or contact us by phone or email. Our website address is https://tlnfuel.com.

Information We Collect

We collect only the information necessary to respond to your inquiries and provide our fuel oil delivery services. This may include:

• Contact information you provide directly — such as your name, email address, mailing address, and mobile phone number — when you use our website contact form, call us, or email us.
• Basic technical information collected automatically by our web host, such as browser type and pages visited, used only to keep the Site running securely.

We do not operate an on-site order form or checkout. All fuel oil ordering, pricing, scheduling, and payment is handled through our partner platform, CODFuel.com (opens in a new tab), which has its own separate privacy practices governing any information you provide there.

How We Use Information

Information you share with us directly is used solely to respond to your questions, schedule service, and provide customer support. We do not sell, rent, or trade your personal information to third parties.

SMS/Text Messaging Communications

If you submit our website contact form, you may choose to opt in to receive text messages from TLN Fuel Oil Company Inc. from (631) 486-9800 or (631) 368-8000. We collect your name, email address, mailing address, and mobile phone number through the contact form, by email, or through other systems when you request updates about your order.

Text messages may include informational messages such as order confirmations, scheduling, and delivery updates; weather-related delivery delay alerts; and general customer service replies. We do not use your mobile number for marketing text messages, and your mobile opt-in information and consent are never shared with any third party for any purpose.

We use secure storage to protect the information you provide and retain it only for as long as you remain subscribed to our text messaging communications. You may request deletion of your information at any time by contacting us using the information below.

You may opt out of text messages at any time by replying STOP or CANCEL to a message from us, or by contacting us directly by phone or email. You will receive a final confirmation text within 24 hours, and we will remove your mobile number from our messaging list within 24 hours. For assistance at any time, reply HELP to a text message — you will receive a reply with our phone number, email, and website — or contact us directly at (631) 486-9800 or (631) 368-8000.

We do not share the information you provide with third parties for marketing purposes.

Third-Party Links

Our Site links to third-party services, including CODFuel.com for ordering. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies directly.

Data Security

We take reasonable measures to protect any information shared with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and services are intended for adults arranging residential or business heating oil delivery. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will reflect the most recent revision.

Contact Us

If you have questions about this Privacy Policy, please contact us at tln2fuel@gmail.com or call (631) 486-9800.